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4.6 (87 reviews)
Customer Service with ChatGPT: AI-Driven Customer Care
Master AI-driven customer care with ChatGPT to transform service interactions and streamline support workflows.
π― What You Will Learn & Master
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Automating routine customer inquiries with ChatGPT prompts
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Designing conversation flows for AI-assisted support
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Maintaining brand voice consistency in AI-generated responses
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Integrating AI tools with existing CRM and ticketing systems
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Evaluating AI performance and identifying escalation triggers
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Applying case-study frameworks for real-world service scenarios
π Course Overview & Syllabus Review
This course provides a practical foundation for integrating ChatGPT into customer service workflows. Instructor Andrii Piatakha moves beyond theoretical AI concepts to demonstrate concrete strategies for automating responses and managing customer interactions. The curriculum balances quick-win automation techniques with deeper case studies on maintaining conversation quality. While the six-hour format prioritizes immediate application over exhaustive deep-dives, the content is well-structured for service professionals looking to implement AI tools without disrupting existing support ecosystems. It is a solid entry point for teams evaluating AI-assisted customer care solutions.
π Structured Curriculum Breakdown
6 Core Modulesπ Prerequisites & Requirements
- None
πΌ Target Career & Job Roles
Customer Service Representative
Support Team Lead
Technical Support Specialist
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Duration:
6 total hours
Credential:
Completion certificate
Language:
English
Instructor:
Andrii Piatakha