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Udemy
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Customer Service with ChatGPT: AI-Driven Customer Care
Master AI-driven customer care with ChatGPT to transform service interactions and streamline support workflows.
🎯 Was Sie lernen und meistern werden
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Automating routine customer inquiries with ChatGPT prompts
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Designing conversation flows for AI-assisted support
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Maintaining brand voice consistency in AI-generated responses
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Integrating AI tools with existing CRM and ticketing systems
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Evaluating AI performance and identifying escalation triggers
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Applying case-study frameworks for real-world service scenarios
📖 Kursübersicht und Lehrplan
This course provides a practical foundation for integrating ChatGPT into customer service workflows. Instructor Andrii Piatakha moves beyond theoretical AI concepts to demonstrate concrete strategies for automating responses and managing customer interactions. The curriculum balances quick-win automation techniques with deeper case studies on maintaining conversation quality. While the six-hour format prioritizes immediate application over exhaustive deep-dives, the content is well-structured for service professionals looking to implement AI tools without disrupting existing support ecosystems. It is a solid entry point for teams evaluating AI-assisted customer care solutions.
📚 Strukturierte Lehrplanübersicht
6 Hauptmodule📋 Voraussetzungen und Anforderungen
- None
💼 Zielberufe und Karrierechancen
Customer Service Representative
Support Team Lead
Technical Support Specialist
Häufig gestellte Fragen (FAQ)
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Gutscheincode
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Dauer:
6 total hours
Zertifikat:
Completion certificate
Sprache:
English
Dozent:
Andrii Piatakha