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Udemy
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★ 4.6 (87 تقييم)
Customer Service with ChatGPT: AI-Driven Customer Care
Master AI-driven customer care with ChatGPT to transform service interactions and streamline support workflows.
🎯 ماذا ستتعلم وتتقن في هذه الدورة
✓
Automating routine customer inquiries with ChatGPT prompts
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Designing conversation flows for AI-assisted support
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Maintaining brand voice consistency in AI-generated responses
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Integrating AI tools with existing CRM and ticketing systems
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Evaluating AI performance and identifying escalation triggers
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Applying case-study frameworks for real-world service scenarios
📖 نظرة عامة على الدورة ومراجعة المنهج
This course provides a practical foundation for integrating ChatGPT into customer service workflows. Instructor Andrii Piatakha moves beyond theoretical AI concepts to demonstrate concrete strategies for automating responses and managing customer interactions. The curriculum balances quick-win automation techniques with deeper case studies on maintaining conversation quality. While the six-hour format prioritizes immediate application over exhaustive deep-dives, the content is well-structured for service professionals looking to implement AI tools without disrupting existing support ecosystems. It is a solid entry point for teams evaluating AI-assisted customer care solutions.
📚 تفاصيل المنهج الدراسي المنظم
6 وحدات تعليمية أساسية📋 المتطلبات الأساسية والشروط
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💼 الوظائف والمسارات المهنية المستهدفة
Customer Service Representative
Support Team Lead
Technical Support Specialist
الأسئلة الشائعة حول الدورة (FAQ)
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المدة:
6 total hours
الشهادة:
Completion certificate
اللغة:
English
المدرّب:
Andrii Piatakha