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AI for Customer Experience: CX Automation and Analytics
Apply AI workflows to automate and analyze customer experience improvements
🎯 O que você vai aprender e dominar
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Apply AI workflows to automate repetitive CX tasks
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Use analytics to measure and improve customer experience metrics
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Build scalable processes for consistent service quality
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Integrate AI tools into existing customer service frameworks
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Analyze customer data to identify experience pain points
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Create data-driven strategies for CX optimization
📖 Visão geral do curso e ementa
This course delivers a practical introduction to using AI for customer experience enhancement. Instructor Andrii Piatakha walks through concrete automation workflows and analytics techniques, moving beyond theoretical AI concepts to show how they can be applied to real CX challenges. The six-hour structure covers building consistent processes and leveraging data for scalable improvements, making it suitable for professionals looking to integrate AI tools into their existing customer experience frameworks. It is a solid, grounded resource for anyone needing to operationalize AI in a CX context.
📚 Estrutura do currículo
6 módulos principais📋 Pré-requisitos e exigências
- None
💼 Carreiras e cargos-alvo
Customer Experience Manager
CX Analyst
Digital Transformation Specialist
Perguntas frequentes (FAQ)
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Duração:
6 total hours
Credencial:
Completion certificate
Idioma:
English
Instrutor:
Andrii Piatakha